Refund Policy
Last updated: July 23, 2026
At Cushlora, we want you to be completely satisfied with your purchase. If you are not entirely happy with your RELAX-FIT 1.0, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@cushlora.com. In your email, please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back to us.
3. Refund Method and Processing Time
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
4. Return Shipping Costs
The customer is responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Non-Returnable Items
Certain types of items cannot be returned:
- Items that have been used, worn, or washed
- Items not in their original packaging or missing tags
- Hygiene products (e.g., if the product comes into direct contact with skin and cannot be resold for health reasons)
- Personalized or custom-made items
- Clearance or final sale items
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@cushlora.com within 7 days of delivery. Please provide your order number and clear photos of the damage or defect. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge.
7. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above to return the original item. Once your return is approved and processed, you can then place a new order for the desired item. We do not offer direct exchanges.
8. Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at support@cushlora.com.
9. Contact Us
If you have any questions on how to return your item to us, contact us at support@cushlora.com.